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It's not making me look at it and think, you know, where do I start? I'm not kind of bombarded or overwhelmed with loads of information at first looking at it. We tested with people using a range of assistive technologies and this simple, focused layout was something many found helpful. It takes you through each section at a certain page, which I find helpful.īeing able to focus on one question at a time was also commented on as a positive by people with accessibility needs. You're not sort of presented with a long form straight away. They simply answer the question that’s in front of them. They said that this principle allows them to focus on one thing at a time and not worry about navigating through the form. The online forms we tested had one question per page, and people commented that this was welcome and made the form easier to complete. One of the most distinctive aspects of online forms on GOV.UK is the 'one thing per page' principle. It's not always perfect, and one person found a previous form had caused them to save some incorrect information in their autofill, but it does usually save people time, especially if they use assistive technology. One person gave more complete information because they were able to use previously saved information from the browser using autofill.Īnd yeah, obviously, you know, I know it's optional, but because I could just click, I'm quite happy to do it because it's not taken me a lot of time. When completing online forms, people were able to use ‘autofill’ to complete common information, such as names and addresses, that was saved in their browser. Automatically completing personal information You can be moving your eyes around quite a large area, whereas with this it's all nice and straight down the page. Once I’ve finished, it also just means it's a lot easier to check as well, rather than having to look down through every section. Our participants said they liked this page showing them their information and giving them the chance to go back and change anything they weren't happy with. Online forms created with GOV.UK Forms all end with a simple 'Check your answers’ page. I do like that familiarity every time I come to a form, and it’s something I’ve begun to kind of notice when I'm on the government website.įorms using the GOV.UK Design System all look the same, increasing their sense of trust and familiarity. GOV.UK Forms uses the GOV.UK Design System, and our participants commented that they recognised the visual style as being a government site and something that they could trust. There was strong support for the online forms across the sample group we tested, with everyone stating they preferred the forms created using GOV.UK Forms. Some of these were document-based forms in PDF or Word format and some were online forms created using GOV.UK Forms. We asked them to complete a range of simple forms and share their thinking as they did so. We ran some user research sessions with members of the public to understand their experiences of using government forms. But we wanted to check in with the people who end up using those forms - the members of the public who need to submit information to government. We’ve been doing lots of testing with the immediate users of GOV.UK Forms - civil servants who create forms. We learned some interesting things from users about why they find online forms easier to use. We’ve been testing forms created using our tool with the public, and found they much preferred online forms to PDFs and other document-based versions. GOV.UK Forms makes creating an online, accessible form as easy as creating a document.

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